Zenful Aura ("we," "our," or "us") is committed to protecting the privacy and security of our clients and visitors. This Privacy Policy outlines how we collect, use, store, and safeguard personal information, as well as how we interact with third-party services.

By using this website and our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website and services.

1. Information We Collect

We may collect and store the following types of information:

a. Personal Information

When you book a service, contact us, or interact with our website, we may collect:

• Full name
• Email address
• Phone number
• Mailing address (if applicable)
• Payment details (processed securely through third-party payment gateways)
• Health-related disclosures (as provided by clients for service customization and safety)

b. Non-Personal Information

We may automatically collect non-identifiable information, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Date and time of visit

This data helps us analyze website traffic and improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and personalize sound healing, Reiki, and spiritual services
• To process bookings and payments securely
• To communicate with clients regarding appointments, inquiries, and updates
• To improve website functionality and user experience
• To comply with legal obligations and business policies

3. Confidentiality & Security

a. Client Confidentiality

All sessions and client interactions are strictly confidential. Personal details shared during bookings, consultations, or healing sessions will never be disclosed to third parties without consent, except as required by law.

b. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:

• Secure Sockets Layer (SSL) encryption for all transactions
• Restricted access to personal data
• Regular security audits to maintain website integrity

While we take every precaution to protect your data, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

4. Use of Third-Party Services

We utilize third-party services to facilitate bookings, payments, and website functionality. These may include:

a. Booking Platforms

If you book a service through a third-party scheduling website (e.g., Acuity, Calendly, or similar), your personal information will be processed according to their privacy policies. We encourage you to review their terms before providing any information.

b. Payment Processors

We use secure third-party payment providers (e.g., PayPal, Stripe, Square) to process transactions. We do not store or have access to your full payment details. Transactions are subject to the respective provider’s privacy policy.

c. Website Analytics & Cookies

We may use analytics tools (e.g., Google Analytics) to track website traffic and user behavior. This helps us improve our services and understand visitor trends.

• Cookies and tracking technologies may be used to enhance user experience.
• You can adjust your browser settings to decline cookies, but this may affect website functionality.

5. Sharing of Information

We do not sell, rent, or trade personal information to third parties. However, information may be disclosed under the following circumstances:

• Legal Requirements: If required by law, court order, or legal process.
• Protection of Rights: To prevent fraud, ensure safety, or protect the rights of Zenful Aura and clients.
• Service Providers: To trusted third-party partners for essential business operations (e.g., payment processors, IT support).

6. External Links & Third-Party Websites

Our website may contain links to external websites for informational purposes. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before providing personal information.

7. Client Rights & Data Control

You have the following rights regarding your personal data:

• Access & Request Copies of the information we store about you.
• Correction & Updates to ensure accuracy of your data.
• Request Deletion of your personal information (subject to legal retention requirements).
• Opt-Out of marketing communications at any time.

To exercise these rights, please contact us at zenfulaura1212@gmail.com.

8. Minors & Privacy Protection

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will take steps to remove the information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with the updated "Effective Date." Continued use of our website and services constitutes acceptance of the latest terms.

10. Contact Information

For questions regarding this Privacy Policy, please contact:

📧 zenfulaura1212@gmail.com
📍 1794 Bridge St Unit 5B, Dracut, MA 01826